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TeamCity Support | JetBrains
TeamCity Cloud FAQ
TeamCity Cloud FAQ
This section contains frequently asked questions and answers about JetBrains TeamCity Cloud
General Questions
What is TeamCity Cloud?
How is TeamCity Cloud different from TeamCity On-Premises?
What version of TeamCity is right for me?
How can I try TeamCity Cloud?
What are the different types of build agents available in TeamCity Cloud?
Is there a free plan for TeamCity Cloud?
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TeamCity Cloud Terminology and Definitions
Why am I seeing "unknown" committers in the Committers Report?
What is a “committer” in TeamCity Cloud?
How are committers counted?
What is a JetBrains-hosted build agent?
What is a self-hosted build agent?
What are “build credits” and how can they be utilized in TeamCity Cloud?
Licensing, Pricing, and Billing
How does licensing/pricing work in TeamCity Cloud?
Does every user who accesses TeamCity Cloud need to be licensed?
What happens if all committer slots are full and a new developer commits a VCS change?
Can I purchase build credits, storage, or data transfer individually, on-demand?
What happens to my unused build credits at the end of the billing period?
Is renewal of monthly subscription processed automatically or do I need to perform it each month?
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Upgrades, Maintenance, and Onboarding
When do new features and bug fixes from TeamCity get added to TeamCity Cloud?
How can I move my existing TeamCity On-Premises projects to TeamCity Cloud?
Technical Information
What software is installed on the JetBrains-hosted build agents?
Is there a limit to how many parallel builds I can run in TeamCity Cloud?
Can I add/install other software to JetBrains-hosted build agents?
Can I add custom plugins to my TeamCity Cloud instance?
Why are JetBrains-hosted build agents terminated after each build?
Can I use cloud providers like AWS, Google, or Azure to run my self-hosted agents?
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Privacy and Security
What security measures and controls are in place in TeamCity Cloud?
Where is my data hosted? Can I change the data location?
What security certifications do you have?
Troubleshooting
How do I get in touch with Technical Support regarding other issues with TeamCity Cloud or my builds?
How do I report a bug or suggest an enhancement in TeamCity Cloud?
I can’t register a TeamCity Cloud domain with my company name or trademark because it’s already taken. What can I do?