Home
TeamCity Support | JetBrains
Contact Support
Community
Sign in
TeamCity Support | JetBrains
TeamCity Cloud FAQ
TeamCity Cloud FAQ
This section contains frequently asked questions and answers about JetBrains TeamCity Cloud
General Questions
How is TeamCity Cloud different from TeamCity On-Premises?
What version of TeamCity is right for me?
How can I try TeamCity Cloud?
What are the different types of build agents available in TeamCity Cloud?
Is there a free plan for TeamCity Cloud?
Do you offer discounts for open-source projects?
See all 8 articles
TeamCity Cloud Terminology and Definitions
Why am I seeing "unknown" committers in the Committers Report?
What is a “committer” in TeamCity Cloud?
How are committers counted?
What is a JetBrains-hosted build agent?
What is a self-hosted build agent?
What are “build credits” and how can they be utilized in TeamCity Cloud?
Licensing, Pricing, and Billing
How does licensing/pricing work in TeamCity Cloud?
Does every user who accesses TeamCity Cloud need to be licensed?
What happens if all committer slots are full and a new developer commits a VCS change?
Can I purchase build credits, storage, or data transfer individually, on-demand?
What happens to my unused build credits at the end of the billing period?
Is renewal of monthly subscription processed automatically or do I need to perform it each month?
See all 26 articles
Upgrades, Maintenance, and Onboarding
When do new features and bug fixes from TeamCity get added to TeamCity Cloud?
How can I move my existing TeamCity On-Premises projects to TeamCity Cloud?
How are users notified about planned downtime and maintenance windows?
Technical Information
What software is installed on the JetBrains-hosted build agents?
Is there a limit to how many parallel builds I can run in TeamCity Cloud?
Can I add/install other software to JetBrains-hosted build agents?
Can I add custom plugins to my TeamCity Cloud instance?
Why are JetBrains-hosted build agents terminated after each build?
Can I use cloud providers like AWS, Google, or Azure to run my self-hosted agents?
See all 7 articles
Privacy and Security
What security measures and controls are in place in TeamCity Cloud?
Where is my data hosted? Can I change the data location?
What security certifications do you have?
Troubleshooting
How do I get in touch with Technical Support regarding other issues with TeamCity Cloud or my builds?
How do I report a bug or suggest an enhancement in TeamCity Cloud?
Is TeamCity Cloud down? Where can I find its current status?
I can’t register a TeamCity Cloud domain with my company name or trademark because it’s already taken. What can I do?