Somtimes agents losing connect

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Shkwon86
Created

Hi, my teamcity project have a little problem.

Sometimes the agents are disconnected and reconnected 4~5minutes later.

How can i fix this problem?

 

 

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Guilherme Barbosa
Created

Hello,

Can you please share the teamcity-agent.log of the affected agents? You can find them under <TeamCity agent home>/logs.

You can upload them here and share the upload ID with us so that we help you finding the cause of this behaviour.

Thank you,

Guilherme

 

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Shkwon86
Created

This is your requested. Please check it

ID : 2022_01_18_VDtonP3nP5665nRg

Thank you!

 

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Guilherme Barbosa
Created
Hello,
After analyzing the requested logs, we can see the following error repeating periodically:
"java.net.SocketException: Connection reset"
 
TeamCity server itself does not reset any connections, and such errors are usually caused by some intermediate software/network components such as proxy, antivirus or firewall. 
 
Our suggestion would be to check the configurations and logs of such components to see if the connection is being blocked there. If you don't find any relevant information, we recommend you to disable them one by one temporarily for the affected agents and check if the issue still occurs, so that you are able to pinpoint the cause of the problem.
 
Please let us know your findings and if you have any further questions.
 
Thank you,
 
Guilherme
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