Failed vs Sucessful Builds statistics

Anyone from JeBrain can comment please? we have so many license but we always struggle with JetBrain support as there are not direct 800 lines that one could use to reach JetBrian support.

Thanks for your help

Hello,

Have you seen the "failure Conditions" ?

You can add a failure condition based on "metrics" (long list) and stop your build if you want.

Mathieu

Mathieu,

perhaps you have mis-understood my question. I am NOT looking for define a condition for build failure rather I am looking for collect build "failure STATS" .e.g. how many times which project builds within a given time (dates) and why.

Best Regards

Anyone from JetBrain can respond??

We pay for annual support but it is unfortunate that that paid support  is a very low standard so either you dont get a response for months if you do the response is not to the point.

Does it make sense to renew license everyone?

Hi,

First of all, I'd like to point out that if you hold a valid license, you have access to support via our email address for it, instead of the forums. We have limited resources and give a lower priority to the forums. For all that we do try to answer in a timely fashion, we have spikes of workload that reduce the frequency at which we can respond here. More information on the ways to communicate with us here: https://confluence.jetbrains.com/display/TW/Feedback

Second, Mathieu is a member on the forums, but not a JetBrains member, his answer was unfortunately not on point but there is no need for bashing them because of it.

Now, to your question. If you access a given build configuration page, you can click on the Statistics tab to show statistics of builds, including success rate. Beyond that, the REST API is expected to cover that use case. The "All builds" page in the Administration section does provide some limited information about this, by using the REST API for it, and the advanced search filter allows you to enter a REST query as well for more detailed results.

You are clearly not taking customer feeback as a positive criticism rather getting offended by it. Your lack of resources is not something that  your customers can help you resolve and perhaps would understand.

What I wrote was based on my experiences with TC (and other products that we use from JetBrain) support.  teamcity-support@jetbrains.com email address was never mentioned to us when we purchased TC licenses multiple times.

I hope you take any feedback from customers using your product positevly and use it to improve not only the product but customer service as well which essentially is the key to successful business and products.

Thanks for your response (whenever it came) to my question.

I'm sorry if my answer came up as offended, but that wasn't the case, it was rather surprising. This is the first time in years I've seen a paying user not knowing about our support address, so I provided the appropriate contact details, on top of adding the response to your question and an explanation as to the delay (which I definitely didn't need to, but I think helps in understanding why they take time to come).

If you want to provide feedback, to the products or support, please feel free to do so, we take it seriously and will make sure to try to address it.

Thanks For Your help.

Just one more quick qs: I see All Builds option under Adminstration produces data that might be really helpful for us however any pointers you could give for the query "SHow Advanced Search" button generates? as well as if you could point me to REST API what can pull data that "Show Advanced Search" produces?

We have an extensive REST API guide here: https://confluence.jetbrains.com/display/TCD18/REST+API

The specific build locator syntax that the "Show Advanced Search" accepts is described here: https://confluence.jetbrains.com/display/TCD18/REST+API#RESTAPI-BuildLocator

The full API is available on your own server, accessing the endpoint https://<your_server>/app/rest/swagger.json

Thanks Denis for these pointers..