Build agent upgrade never completes

I have an annoying problem which i am urgently trying to solve.

All of a sudden, with no changes done from my side, one of our build agents started failing building a particular configuration. For some reason it is now trying to clone the project from git again, but failing that every time.

After trying a bunch of stuff, i decided to remove it and install it again. When launching it, it contacts my TC server and performs an upgrade which never completes.

I have no idea what else to do.

The agent is running on a laptop locally (mac book pro), while our TC server is running on Windows on Amazon EC2.

What else can i try to do to diagnose/fix this issue ?

 

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1 comment

Hi Lior,

the build agent logs folder contains an "upgrade.log" file and a "teamcity-agent.log" file. If an error happens during upgrade, or startup, it will be logged in those. If some issue is preventing the upgrade from completing successfully, TeamCity will keep trying until the issue gets fixed. Sometimes this will be lack of disk space, permissions, etc, which can be fixed externally and upon a new try will work, but sometimes it can be an issue with the installation package, a corrupted file, etc, and that might enter an endless loop. The log files usually contain information to trace it. If you can't find anything useful there, please send them to us using the Submit a request button above.

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