TeamCity Support | JetBrains

Tom Sun

Total activity 612
Last activity September 16, 2026 09:19
Member since November 13, 2023 01:11
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Created September 13, 2024 08:03

Hi Luke,Sorry that it didn’t work out. If you decide to revisit it or need further assistance in the future, feel free to reach out.Best Regards, Tom
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Created September 13, 2024 01:33

Hi Luke,It seems that you has manually authorized the agent, since it's an on-demand instance but that will affect our system because then the cloud profile doesn't actually get to be involved in t...
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Edited September 12, 2024 09:56

Hi Daniel,After reviewing the diagnostic report and cleanup rules:The following patterns will be preserved and not cleaned:- Debug Symbols: All artifacts matching this pattern will be retained.Arti...
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Created September 12, 2024 03:08

Hi Daniel,I couldn't find any information about 'DirA; DirB; DirC' in the teamcity-server.log or teamcity-cleanup.log. Could you please provide more details about your artifacts? Specifically, whic...
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Created September 11, 2024 09:51

Hi Oscjoh,Glad to know that your issue has been resolved. Best Regards,Tom
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Created September 11, 2024 09:50

Hi Luke,Sorry for any confusion. I just want to ensure that your cloud agent is properly registered.Best Regards,Tom
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Edited September 11, 2024 08:41

Hi Luke,In the teamcity-server.log file, I found an issue indicating that the cloud agent is not properly registered.[2024-09-10 15:08:59,907] INFO - jetbrains.buildServer.AGENT - Failed to resolve...
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Created September 11, 2024 06:44

Hi,Could you please share the teamcity-server.log(https://www.jetbrains.com/help/teamcity/teamcity-server-logs.html), teamcity-build.log and teamcity-agent.log (https://www.jetbrains.com/help/teamc...
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Created September 11, 2024 03:25

Hi Daniel,Please share screenshots of your cleanup rules, teamcity-server.log, and teamcity-cleanup.log for further investigation.Files can be uploaded via https://uploads.jetbrains.com/. Please le...
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Edited September 10, 2024 09:46

Hi Luke, I haven't found the teamcity-server.log in the log files you provided. However, I found information in the teamcity-clouds.log indicating that the agents were stopped due to an "Idle timeo...
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