Web UI not showing properly for some users
https://www.jetbrains.com/help/teamcity/known-issues.html#Clearing+Browser+Caches
This is the best I have seen on this issue is this, but clearly cache does NOT seem to always help.
Simply put, some users just don't see the UI correctly. Sometimes it's missing the header, sometimes it's blank, sometimes just certain sections are missing. And when it happens, it's not specific to the browser. When the UI doesn't work on chrome, it also doesn't work on FireFox, Edge, etc. When it start working on one it works on the other. Me personally (my company's Team City admin), I've not ever had this problem. This problem had been happening off and on for a couple weeks now.
We are currently on 2022.04.3 build 108706
This is the first that a Team City problem has happened that I've needed to post about, so if anything else (logs etc) is needed let me know.
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Hi, could you please try to add the following internal property and check if it fixes the issue?
teamcity.internal.ringuiCompressionEnabled=false
which file? service.properties?
Sorry, forgot to attach the link to the documentation https://www.jetbrains.com/help/teamcity/server-startup-properties.html#TeamCity+Internal+Properties
I will try and let you know. Problem is, this is a random/rare one, so only time will tell.
At the same time, this may be an internal problem. Our teamcity is publicly available and it's the public version that recently has had problems, but if you vpn log into our internal version, that appears to work. I've asked people to email me if they continue to see the UI problem.
Adding the internal property worked for us, half of our team was using the "Experimental UI" but this seems to cause the problem in the latest patch!
Hi, what problem do you mean?
We had the same problem that the teamcity web page shows a blank canvas with some lines of text but none of it was clickable or usable. We could not see or monitor our builds.
Adding the property resolved this.
Hi,
I'm getting the same blank screen.
Adding the property and restarting (after no change) didn't resolve the issue for me. Using an incognito tab worked.
There are web console errors:
Hope this helps.
Try to reset browser caches (cmd+shifh+r for Chrome on Mac OS), it should help
Thanks Dmitry Treskunov that worked a treat!