Agent logs registration but doesn't show up on server, teamcity 4.5

Hi Folks,

I'm trying to add a new agent to the pool for our build server. Unfortunately I can't check that the server can see the agent as I don't have access to that machine but the following exerpt from the log would suggest to me that the networking is working:

[2011-03-10 12:12:33,922]  DEBUG -    jetbrains.buildServer.AGENT - Agent ping from server
[2011-03-10 12:12:33,972]  DEBUG -   jetbrains.buildServer.xmlRpc - <<< XML-RPC response <<<
[2011-03-10 12:12:33,972]  DEBUG -   jetbrains.buildServer.xmlRpc - <?xml version="1.0"?><methodResponse><params><param><value>4:4ed971cad69204be1957c6026fc13d73</value></param></params></methodResponse>
[2011-03-10 12:12:33,973]   INFO - buildServer.AGENT.registration - Registered: id:4, authorizationToken:4ed971cad69204be1957c6026fc13d73
[2011-03-10 12:12:33,973]   INFO - buildServer.AGENT.registration - If this is the first time this agent registered on the server make sure it is authorized by administrator in the server web UI.
[2011-03-10 12:12:33,980]   INFO -    jetbrains.buildServer.AGENT - New authorization token "4ed971cad69204be1957c6026fc13d73" was stored in the "" file.
[2011-03-10 12:12:33,980]  DEBUG -    jetbrains.buildServer.AGENT - Agent ping from server
[2011-03-10 12:12:33,980]  DEBUG -    jetbrains.buildServer.AGENT - Agent ping from server

Despit this the agent will not appear in the agents list on the server

Any ideas?

Thanks in advance

1 comment
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If this is a new agent, right after the connection to the server it will start upgrading. The upgrade process can take some time, but if server and agent are in the same network, it should take 2-5 minutes. If it's not the case, please attach here server and agent logs.


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