ClearTool Error: Operation "get cleartext" failed: Permission denied.

When trying to compile a project with TeamCity, I am getting an error from cleartool, saying that: "get cleartext" failed: Permission denied.

The command that is failing is a call to cleartool get:
cleartool get -to C:\TeamCity\temp\cc_35875temp V:\andrew_CI_view\My_vob\MyProject@@\main\branch\7\Apps\main\branch\1\MyProject.Apps.FileTransferUtility\main\branch\1\App.xaml\main\branch\1
What's strange though, is that if I manually execute this command from the command line, it works fine (ERRORLEVEL is 0, no error messages, etc).

Has anyone else seen such a message, or have any idea what could be wrong?

Here are the details of my setup:
  TeamCity Professional Version 4.5.5 (build 9103)
  TeamCity is using the my user account for its Build Agent.
  TeamCity is attempting to connect to a ClearCase Dynamic view:
  D:\CCdata\snapview\andrew_CI_view

Settings from the Administration > Edit Build Configuration > Edit VCS Root Page:
  Type of VCS: ClearCase
  ClearCase View Path: V:\andrew_CI_view
  Relative path within the view: My_vob\MyProject
  Use ClearCase: BASE
  No Checkout Rules

ClearCase 7.0.1.3-IFIX01
  Config Spec for Dynamic View:
      element * CHECKEDOUT
      element * .../MyProject/LATEST


Here are the relevant lines from the teamcity-vcs.log

[2009-11-25 13:20:20,905]   INFO [ Cached pool 12] -      jetbrains.buildServer.VCS - ClearCase executing cleartool get -to C:\TeamCity\temp\cc_35875temp V:\andrew_CI_view\My_vob\MyProject@@\main\branch\7\Apps\main\branch\1\MyProject.Apps.FileTransferUtility\main\branch\1\App.xaml\main\branch\1
[2009-11-25 13:20:20,905]   INFO [ Cached pool 12] - .clearcase.ClearCaseConnection - interactive execute: cleartool get -to C:\TeamCity\temp\cc_35875temp V:\andrew_CI_view\My_vob\MyProject@@\main\branch\7\Apps\main\branch\1\MyProject.Apps.FileTransferUtility\main\branch\1\App.xaml\main\branch\1
[2009-11-25 13:20:21,155]   INFO [ Cached pool 12] -      jetbrains.buildServer.VCS - ClearCase executing cleartool quit
[2009-11-25 13:20:21,155]   INFO [ Cached pool 12] - .clearcase.ClearCaseConnection - interactive execute: cleartool quit
[2009-11-25 13:20:21,155]   WARN [ Cached pool 12] -      jetbrains.buildServer.VCS - Failed to build patch for build #15, build id: 17, VCS root: ClearCaseVCS, due to error: java.io.IOException: cleartool: Error: Operation "get cleartext" failed: Permission denied.

jetbrains.buildServer.vcs.VcsException: java.io.IOException: cleartool: Error: Operation "get cleartext" failed: Permission denied.

    at jetbrains.buildServer.buildTriggers.vcs.clearcase.CCPatchProvider.loadFile(CCPatchProvider.java:171)
    at jetbrains.buildServer.buildTriggers.vcs.clearcase.CCPatchProvider.access$200(CCPatchProvider.java:31)
    at jetbrains.buildServer.buildTriggers.vcs.clearcase.CCPatchProvider$2.processFile(CCPatchProvider.java:111)
    at jetbrains.buildServer.buildTriggers.vcs.clearcase.structure.CacheProcessor.processAllRevisions(CacheProcessor.java:71)
    at jetbrains.buildServer.buildTriggers.vcs.clearcase.structure.CacheElement.processAllVersionsInternal(CacheElement.java:178)
    at jetbrains.buildServer.buildTriggers.vcs.clearcase.structure.CacheElement.processAllVersions(CacheElement.java:96)
    at jetbrains.buildServer.buildTriggers.vcs.clearcase.ClearCaseConnection.processAllVersions(ClearCaseConnection.java:665)
    at jetbrains.buildServer.buildTriggers.vcs.clearcase.CCPatchProvider.buildPatch(CCPatchProvider.java:52)
    at jetbrains.buildServer.buildTriggers.vcs.clearcase.ClearCaseSupport.buildPatchForConnection(ClearCaseSupport.java:294)
    at jetbrains.buildServer.buildTriggers.vcs.clearcase.ClearCaseSupport.buildPatch(ClearCaseSupport.java:281)
    at jetbrains.buildServer.buildTriggers.vcs.clearcase.ClearCaseSupport$7.buildPatch(ClearCaseSupport.java:755)
    at jetbrains.buildServer.serverSide.impl.projectSources.BuildPatchUtil$1.buildPatch(BuildPatchUtil.java:2)
    at jetbrains.buildServer.vcs.VcsSupportUtil.buildPatch(VcsSupportUtil.java:81)
    at jetbrains.buildServer.serverSide.impl.projectSources.BuildPatchUtil.buildPatch(BuildPatchUtil.java:2)
    at jetbrains.buildServer.serverSide.impl.projectSources.PatchComposer.buildCleanPatchToStream(PatchComposer.java:121)
    at jetbrains.buildServer.serverSide.impl.projectSources.PatchComposer.access$100(PatchComposer.java:65)
    at jetbrains.buildServer.serverSide.impl.projectSources.PatchComposer$2.constructPatch(PatchComposer.java:1)
    at jetbrains.buildServer.serverSide.impl.projectSources.SmallPatchCache.getCachedCleanPatch(SmallPatchCache.java:36)
    at jetbrains.buildServer.serverSide.impl.projectSources.PatchCacheImpl.requestCachedPatch(PatchCacheImpl.java:25)
    at jetbrains.buildServer.serverSide.impl.projectSources.PatchComposer.getOrMakeCacheableCleanPatch(PatchComposer.java:140)
    at jetbrains.buildServer.serverSide.impl.projectSources.PatchComposer.makePatch(PatchComposer.java:36)
    at jetbrains.buildServer.serverSide.impl.projectSources.PatchComposer.buildPatchForRoot(PatchComposer.java:71)
    at jetbrains.buildServer.serverSide.impl.projectSources.PatchComposer.buildPatch(PatchComposer.java:125)
    at jetbrains.buildServer.serverSide.impl.BuildTypeImpl.buildPatch(BuildTypeImpl.java:290)
    at jetbrains.buildServer.serverSide.impl.BuildTypeImpl$$FastClassByCGLIB$$a84db719.invoke(<generated>)
    at net.sf.cglib.proxy.MethodProxy.invoke(MethodProxy.java:149)
    at org.springframework.aop.framework.Cglib2AopProxy$CglibMethodInvocation.invokeJoinpoint(Cglib2AopProxy.java:700)
    at org.springframework.aop.framework.ReflectiveMethodInvocation.proceed(ReflectiveMethodInvocation.java:149)
    at jetbrains.buildServer.serverSide.impl.auth.TeamCityMethodSecurityInterceptor.invoke(TeamCityMethodSecurityInterceptor.java:33)
    at org.springframework.aop.framework.ReflectiveMethodInvocation.proceed(ReflectiveMethodInvocation.java:171)
    at org.springframework.aop.framework.Cglib2AopProxy$FixedChainStaticTargetInterceptor.intercept(Cglib2AopProxy.java:582)
    at jetbrains.buildServer.serverSide.impl.BuildTypeImpl$$EnhancerByCGLIB$$effc1aaa.buildPatch(<generated>)
    at jetbrains.buildServer.serverSide.impl.BuildStarter$2.call(BuildStarter.java:5)
    at java.util.concurrent.FutureTask$Sync.innerRun(FutureTask.java:269)
    at java.util.concurrent.FutureTask.run(FutureTask.java:123)
    at java.util.concurrent.ThreadPoolExecutor$Worker.runTask(ThreadPoolExecutor.java:650)
    at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:675)
    at java.lang.Thread.run(Thread.java:595)
Caused by: java.io.IOException: cleartool: Error: Operation "get cleartext" failed: Permission denied.

    at jetbrains.buildServer.buildTriggers.vcs.clearcase.process.InteractiveProcess.executeAndReturnProcessInput(InteractiveProcess.java:64)
    at jetbrains.buildServer.buildTriggers.vcs.clearcase.ClearCaseConnection$ClearCaseInteractiveProcess.copyFileContentTo(ClearCaseConnection.java:997)
    at jetbrains.buildServer.buildTriggers.vcs.clearcase.ClearCaseConnection.loadFileContent(ClearCaseConnection.java:308)
    at jetbrains.buildServer.buildTriggers.vcs.clearcase.CCPatchProvider.loadFile(CCPatchProvider.java:141)
    ... 37 more

3 comments
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Found the solution from this thread:
http://www.jetbrains.net/devnet/thread/283380

Looks like this was caused by having the wrong user assigned to the TeamCity Web Server service. Changing the user from the local SYSTEM account to my user account fixed the problem.

0
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Hi, I am having the same issue, could you please explain more how you changed TeamCity server user? I have looked to this for many hours now, I still could not figure how to change the user. thanks.

0
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Start -> Run -> services.msc
Find the Team City service, not sure what it's called because I no longer have i installed
Right click the service and select Properties
Go to Log On tab and set the user there

Hope that helps!

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