Based on a couple of the threads I've seen here, it looks like "disconnected" is not a bad thing (as long as its temporary). Assuming that is true, here are some questions:
- Is the above statement correct?
- If so, when should "disconnected" be considered a bad thing? That is, what do we look for to determine when "disconnected" is really a problem?
- How long is too long for an agent to be disconnected?
- How many simultaneous disconnects are too many? We have 50 agents. We sometimes see 5 or 6 disconnected at once.